DoubleTree by Hilton Hotel Galveston Beach

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I’ve stayed at this location on 3 different occasions over the past several years and I’ve always been very happy each time. I particularly enjoy the pool bar(Longboards). The bartender, Tyler, was great; very friendly and personable, and great service. I definitely plan on making future stays.

Location and pool area’s

Dear Management, I would like to express my disappointment regarding my recent stay. My room had a water leak that caused water to accumulate on the floor. I reported the issue and requested a room change, but no assistance was provided. On the first day, staff only cleaned the water, but the same problem occurred again the following night. I had planned to extend my stay for an additional two days; however, due to the ongoing issue and the lack of support in resolving it, I decided to check out instead. I hope you will review this matter and take appropriate steps to improve the experience for future guests.

My room had a strong, unpleasant smell and was not cleaned next day when I arrived from afternoon activities. I spoke with the front desk, and I was assured that they would notify housekeeping and have my room cleaned. However, when I returned late that night, the room was still dirty and there were no clean towels provided. I was very disappointed with the lack of service and the failure to follow through on what I was promised. Based on this experience, I would not recommend staying here and will not be returning.

Love the room that we had

Excelente ubicación

We love this hotel we stay there every summer. The staff is very helpful. Front desk nicest people property is beautiful. Looking forward to our next stay there.

I paid a premium price for this hotel. The price was very comparable to the San Louis Galveston. The San Loui was booked up so decided to try this place out. Absolutely no comparison (other than price). The room was about the size of a large closet. With terrible view and sketchy location with not much security that I was aware of. Don't spend a 5 star price for a 2 star motel.

The place was really ghetto, not clean, and unpleasant.

We picked this hotel because it was close to everything. This made it really convenient to see the historical areas, the beach, and shops etc. There was a rental shop right next door, too! However, the elevator and carpets were pretty dirty. The hotel room balcony was great, and the room was ok, the carpets and the mattress cover under the sheets were gross. They only had regular cable on the TV, so there was no way to rent movies. The bathroom shower needed some work and the fridge smelled. The food at the restaurant was good, the drinks were strong, and free cookies are always nice. The pool was great, and I loved that you could eat in the pool at the pool bar, fun! The staff was friendly, but they could have told us a little more about the amenities available. All around, we had a good stay, and it was a reasonable price. We paid about $150 a night booking online, and a gal we were talking with at the pool said they were charging her $300 because she just booked a room that day.