Hotel Villa Il Castagno

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It was ok

Very clean and spacious room and clean bathroom, Very quiet and a 30minute walk from the main train station and most of the the attractions in the city. There was a nice continental breakfast too and the room was made available early for checking in as we had arrived earlier than expected. There were a number of restaurants and cafes nearby

My flight got delayed so I showed up late around 10:30p at the hotel on Tue, Nov 11 2025. The front desk was so so so rude that he was mad at me that he asked me why I came in late and I explained to him that my flight got delayed. I apologized him several times and he he was staring at me and said "Sorry, Sorry, sorry.. Sorry for what?" He also said he would not want to accept me next time. He treated me like a homeless guy or garbage. I felt so embarrassing. He asked me to pay 9 euro for city tax and I gave him a 20 euro bill and he was so mad and raised his voice "I want exact 9 euro" Luckily I was able to find some changes to sum up to 9 euros. It was a most terrible experience that I I had ever had at hotel in my life. Why in the world there is a service man who treats customer terribly like that? I was so sad.

Best Staff experience in Italy. Extremely helpfull and friendly. I felt like I was home. I loved the balcony view. It was like be at my backyard at home. Absolutely loved it.

Area was good and stay was great , no breakfast

The balcony view is amazing.... Totally worth it the inner garden with lemon trees and a big cypress on the adjacent property the balcony has a roll up tent. Also a cute ginger cat!

Location is about 20 minute walk to centre of Florence. Very clean and comfortable stay.

Very bad experience, no elevator, had to lift 50 Lb bags to 2nd floor, requested to help rudely said no , no coffee maker hot water kettle in room and lots of mosquitoes

Our room was quite big and comfortable, but that’s it. If you wanted AC you have to pay. Do you want to sit at the terrace? You have to pay. No hair dryer either. The people were great though

The property has poor insulation. I could hear noises from neighboring room and even footsteps on another floor.