W Minneapolis - The Foshay

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great stay. Really nice hotel and friendly staff. Only thing is the walls were kind of thing. Lots of noise throughout the night.

I am local. This was a birthday staycation for me. I usually love staying at the W, and I had the worst time EVER. I hated it; I will NOT be back. I actually left at 9 p.m. the night before I was supposed to depart bc I was having such a bad time!!! First of all, I was paying $500/night for a bath suite. At 2 a.m., for my first bath, there was no hot water. Tub full of ice cold water. No hot water in shower or sink. Tired, not dressed appropriately for a tech to come, I waited for morning. There was some hot water, but not enough to shower or fill the tub. "JC at your service" fixed me up, but it took over an hour -- I had to leave to go get breakfast while he worked -- and this interrupted an actual bath I was taking?? Beyond that, my mobile key only ever worked in the elevator. I complained twice that it didn't work for my door, EVER. The physical key cards that were given to me by the front desk stopped working midday on Friday, and when I had my friend and our lunch with us, I had to go all the way back downstairs for new keys. In 12 hours I'd had to deal with engineering and the front desk FOUR TIMES???????????? At a $500/night suite where all I wanted to do was relax and take a hot bath??? Honestly shame on y'all. Really really disappointing. I wish someone cared even a little.

Nice stay and nice location. Would recommend

A deluxe room which was not the room pictured when I made the reservation, no clock in the room unless I turned on the TV. Id check my phone if any of the spaces to plug a charger in worked. A phone charger is listed in the services cart as "$25 purchase at the welcome desk". Welcome desk didnt know what was going on and said they were out of chargers because no one would bring them back. For $25 I'm not borrowing a charger, I'm purchasing one. Not impressed. To top it off a double room charge for the "incidental" $250 incase something happens... a hold for 3 - 5 business days... thanks for gutting my travel expenses. This was not a room worth $250 let alone $500. I will not be staying here again. Which is really sad considering we chose this hotel for our wedding night.

Super clean, well-appointed and comfortable spacious rooms. Very engaging and helpful staff. Very centrally located and walkable to everything.

Great customer service. Attentive. Accommodating.

We paid for a suite and got a regular room. We were told this was because of a mechanical issue but they were unable to show us the actual suite with the issue. Emailed the booking manager several times and got not reply. We were cheated out of over $300.

Unfortunately the elevators are broken and you weren’t able to take the stairs so the wait was 30 mins everytime you had to go up or down. However the rooms are beautiful, very clean, and comfy beds.

Incredible views with the corner city-view room. Access to the rooftop observatory and museum was a cool amenity. The 27th floor prohibition bar was nice as well.

Great hotel, great location.