Sunborn London

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Went to Sunborn as it was our 20th Anniversary, my wife’s birthday and 11 years since the same woman donated her kidney to me. We wanted a special venue. When asked the reason for staying, I told them all these milestones. The response was “What a nice story”. Now, for a supposed 4 star hotel, the attention to detail was poor and I may as well strayed in an Ibis. Don’t get me wrong, there was nothing wrong with the venue, the room or food but a few years ago I stayed in a 3 star hotel at the same time of year. They wrote a lovely card when we were out congratulating us for when we returned…attention to detail. We’re not expecting freebies but it felt like that scene when Chandler and Monika go on their honeymoon but don’t get the upgrades because the couple in front keep beating them to it. I did message them in advance to let them know but again no response. I filled in their survey, got an automated response from a computer. If you are booking thiis for a special occasion, don’t. If you are booking to sleep in a room, this is the place for you but then you could then get the same level of service from a Premiere Inn.

Beautiful hotel in the lovely surroundings of Victoria Dock. We had a classic standard room that was big and airy with a comfortable bed and good amenities. We paid extra for the river view and it was worth it. Breakfast was very nice but very busy. The hotel was very clean everywhere and very secure. Overall we lovely stay in this very different hotel.

Such a memorable trip x

I was amazed with everything I could not fault it ,the staff was helpful could not do enough for you, the views was amazing other passengers was great could speak to anyone and all had a different experience the only think I can say a little entertainment would not go a miss The breakfast was lovely and fresh and yes I would go back .

Sadly due to private bookings we were unable to access the top deck , which we would have liked to do, also thought there may have been sun loungers are day beds .

Amazing Sunborn experience, this being the third time we had been there, but by all means this was the best time. Celebrating my 48th birthday there, with my 19 year old, upon warm welcome, and check in, we were upgraded to an executive spacious suite We were allocated room 2005 on the second floor. As we entered the room, we saw the super-king bed staring at us. I thought I had asked for twin beds. Told them about this before we walked out to check out the area and we were assured that it would be looked into. When we came back to the hotel after our awesome cable car experience, we were met with the same member of staff that was looking into our bed dilemma. He said that a member of staff would come and organise for our beds to be changed from a super king bed to a twin bed whilst we were at Lands End for dinner. Then much to our surprise, the member of staff arrived. She swiftly changed our beds with no delay. We got ready and went out to eat and we ate well at Lands End, which was very reasonably priced. The beds were comfortable and we both slept sweetly. The following morning we went to have the brilliant buffet breakfast, which was super tasty! Then, I could not believe it when we were offered complimentary later check out time for free when it would normally cost 25 squid. Overall, the Sunborn experience is one we will never forget! 💕

Really enjoyed the stay.

Had a very nice stay in a standard river facing room. Staff were very helpful and rooms were clean. View from the back of the yacht was nice looking towards docklands and all the lights coming on as the sun went down. Breakfast was nice although it was very busy (we did go in peak time though). I would stay there again.

Immaculate room in a less busy part of London Town. Easy to get to anywhere using DLR and can be in centre of Tourist areas within 15 minutes. Quiet room provided great nights sleep. Ex Navy so I loved it!!

Room was clean, tidy and spacious. Staff were really welcoming, friendly and accommodating. Guest areas were stunning and beautifully kept. Breakfast ticked all the boxes. Only small concerns were the extractor fan in the bathroom was completely blocked and as a result non functional. Shower attachments needs adjustment to increase water pressure. Otherwise a a really enjoyable and pleasant stay. Would definitely stay again and recommend.