Comfort Inn Raleigh Midtown

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Everything was perfect ,good food ,clean room,I don’t have nothing bad to said about this place..

Gab

1st room we got smelled like mildew. Hubby called fron desk to find out where pool was located. The pool was green and out of commission. The windows in the room was disgusting, it has water marks throughout and very cloudy. The cabinet door to the mini fridge was broken. I chatted with Expedia to make a complaint, a CSR called me immediately. She called the front desk and they gave us another room and Air Freshener at my request. DECOR is outdated. Brown carpeting with cream colored circles, a purple chair lounger, bed skirts worn an ragged. The front desk was Helpful, Friendly and apologetic. Hallways are very hot. Coffee was just OK, Breakfast not so much. I do not recommend.

Evething is good clean room air condiciones

The air conditioning is only in rooms. The hall and elevator are very hot and humid. The ceiling in shower was peeling paint.

Nice hotel, nice staff, quiet area of town, good experience.

Good

My first interaction with the staff was when I called to see if I could change my room to a room with 2 beds instead of a queen. I spoke to "Miles" who was very dismissive and also very non-helpful. He told me "$50" to change the room, but didn't say if that was per night or for the entire stay at the hotel... and certainly did everything he could do to get off of the phone. When I arrived in person, I was greeted by Daniel who started off a little cold (he was doing everything by himself), but who warmed up. He actually gave us an alternative choice of having a cot brought to our room and then he delivered it himself. Each time I passed by Daniel for the remainder of our stay, he smiled and was cordial. I never had the displeasure of meeting Miles in person, but I can only imagine he was busy not-improving other client's stays. The room was very clean, but the lobby, hallways and workout room need to be updated for sure. I wouldn't stay there again, but at least Daniel was nice. I hope this helps someone else choose another location, but if not, tell Miles I said hello.

The cabinet between our beds was leaning forward and the drawers were unable to close. We reported it, but it wasn't fixed. We had to get tape from the front desk to take them closed. Someone could injure themselves.

This property was not as advertised and appeared to be in significant disrepair. Upon arrival, I noticed numerous posted warnings regarding fraud and theft, the pool was dirty and closed despite it being June, and the elevator was out of service. The overall condition of the property did not match the photos or expectations set by the listing. After receiving my room key and going to the room, I immediately determined that I was not comfortable staying at the property. I returned to the front desk and explained my concerns. The staff were understanding and informed me that a refund would not be a problem. I then contacted Hotels.com, who placed me on hold for approximately 30 minutes while they spoke with the front desk. During that time, I remained in my car in the hotel parking lot waiting for a resolution. When the representative returned to the call, I was told that a full refund for my reservation had been approved. Several days later, I received notice that I would not be refunded for the three-night stay. This was both surprising and frustrating given the assurances I received from both the hotel staff and Hotels.com at the time. The entire experience has been extremely inconvenient. This is also not located in Mid-town as advertised. It's over off of wake forest road near the belt line.