The Westin New York Grand Central

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Great stay

The staff were amazing! I ate at the restaurant everyday. I met Neville the Director of outlets and he was so welcoming and hospitable. 10/10 recommend!

Great location Large rooms Nice restaurant and marketplace in lobby Front desk staff were helpful

All staff we encountered were helpful and friendly. Our room was clean, but could use an update- wallpaper pealing at the seam for example. I would stay here again!

Convenient

Excellent service

Location great

From the moment we arrived until the day we checked out, our experience at the Westin Grand Central was exceptional. The welcome was warm and genuine, and the check-in process was smooth and efficient. Throughout our stay, every member of the staff we encountered was professional, friendly, and eager to help. What truly set this hotel apart were the thoughtful touches that made us feel genuinely valued as guests. Being greeted with complimentary mimosas and delicate macarons was such a lovely surprise and immediately made our stay feel special. The hotel’s location is excellent, the rooms were comfortable and well maintained, and the overall atmosphere was welcoming and relaxing. But more than the amenities, it was the people who made the difference. Every interaction reflected a commitment to outstanding hospitality. Thank you to the entire Westin Grand Central team for making our New York City visit so memorable. We left feeling appreciated and well cared for, and we look forward to staying with you again on our next trip.

The hotel is very convenient located, spacious rooms, tight beds though and clean!

A well located hotel but the rooms are tired. Our carpet had a big hole in it and the furniture was damaged. The beds feel old and worn. Room size is not too bad considering price/location. A high floor is a good idea but the lifts can be delayed at peak times. Staff were really nice . The room smelt very musty and they tried to fix it by deep cleaning the bathroom . The gym is excellent.