Occidental Roca Negra – Adults Only

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great place to stay

Pool was very pleasant. Staff were accommodating and very friendly and helpful. Short walk to an ‘original’ beach, very rocky! Nice restaurants and a Spa.

We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade.

The rooms were very clean and tidy, the staff were very helpful, even though some of them didnt speak great english. The pool area was kept nice and tidy. Food was nice too with a big variety.

Staff are nice and helpful

Clean and good products

Great quiet holiday, not a lot around the hotel and parking is scarce but the hotel provides everything and it was an amazing holiday

Great place, food and drink was well above what we expected. Staff were good too. Location is quiet, which we wanted. Sunsets were stunning, rooftop bar and seating was a treat..

I couldn’t, in good conscience, recommend this hotel to anyone. From the moment we arrived until the moment we left it felt like by staying there we were an inconvenience to the staff.

Nice view and very calm hotel. Delicious food at the pool bar. Some odd restrictions on the all inclusive drink list, compared to other similar hotels.