Extended Stay America Suites Sacramento Arden Way (Studio 6 Extended Stay Sacramento Arden Way CA)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The place charges for everything. Housekeeping never cleaned the room, the bedding had blood stains and they wanted to change 25 to get clean ones. I checked out early and they charged 10 dollars for a late check out I had to wash everything before I could use it. The website says they have kitchen supplies that they would loan but it should say they will rent it to you. Whoever is running the place is looking to charge the guest for everything

This was the worst experience I have ever had at any hotel in my lifetime. The stairways were dirty. When we arrived in our room, we found little black flies dead in the bathroom sink. When I reported it to the front desk, I was told they didn't have control if I had my room door open but stated they would put in a work order. I never heard from anyone. When I called to the front desk requesting toilet paper, I was told their order had not arrived, however they would have housekeeping locate a roll of toilet paper and deliver it to my room. I never heard from anyone. We had to go to Walmart to purchase our own toilet. The vent is the bathroom was hanging loose from the ceiling. There were people hanging around that seemed homeless. I have photos I would like add to this review.

The Office was only open from 9am to 10 pm. No security guards. A lot of unhoused people were staying there. There was a guy pimping girls. Someone pulled the fire alarm and the fire department came to turn it off. Our neighbor break his window due to if you get locked out at night you are are out of luck until 9:00am and on top of all of that the hotel was out of toilet paper and some guests were told you had to order it. This hotel should be removed from your website as it is a very unsafe place.

Just 3 words: avoid this place

Had to buy toilet paper because they were out for almost the entire week that I was there. Also, the key cards decided to stop working and since it was after 10pm both times, I had to sleep in my car. The staff was very unhelpful and stated that the managers are the only ones that could issue a refund or compensate for new nights but they live in another country. Also, not very clean. And it was very hard to get new towels in a timely manner. Waited a whole day for new towels.

Servicio no me dieron mi avitacion

The fire alarm kept going off while we were sleeping

Many homeless/drunks hanging out in parking lot. Room smelled like cigarette. Had trouble with Room key keep disactivating. No staff in office to reactivate card after hours however office was open and light all on, but no help. Will never stay there again or recommend that place.

Check in was a hassle because hotel wants everyone's driver's license or ID. It's so inconvenient to check in even though it's after 3 pm. Rooms was not ready or cleaned. If you have any disabilities, you can't stay in the 1st floor because there are long term residents occupying all 1st floors. Elevator is inconvenient and far away from 2nd and 3rd floor rooms. The kitchenette is a joke. Small microwave that can't fit a coffee mug. No coffee maker, hair dryer or shampoo. The charge extra for utilities per day along with $100 deposit because they think you will still stuffs from the rooms. Area is unsafe especially with the long term residents. Smoking Marijuana and other illicit stuffs. I will never come back again!!

Not really .Just only a microwave.and refrigerstor.but not enough room for dining