For me, the most impressive thing about the hotel was that when things went wrong the efforts and lengths that the staff went to to ensure that we still had a wonderful stay was unparalleled in my experience. Special recognition should go to Ryan on the front desk and Adriana who was the night manager when we had a serious issue. Even before we had our issue, Ryan had already given us a wonderful room, exactly as we had hoped it would be, with a fabulous city view. His approach is professional and British-style in its finesse! Credit where it is due! The hotel amenities were also very very good. I would absolutely choose this hotel again!
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