The Augustin

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For the price, this hotel was very disappointing. The advertises a top-rated breakfast, but in our experience it wasn’t even worth €5. The scrambled eggs were contaminated with pork juices because the same serving spoon was used for both the eggs and the bacon. In a country like Belgium, where halal options are widely available, I expected better attention to avoiding cross-contamination. The amenities were poor. There was no YouTube or Netflix on the TV, and when I mentioned it at reception, the staff member simply shrugged and said he couldn’t leave the desk to help. The air conditioning only worked at certain times, which was very odd. We stayed as a family of three with a toddler. Despite requesting extra towels on the first day, we kept having to ask. We had also booked a twin room with a sofa bed, but were moved at the last minute to a room with only one double bed, so all three of us had to share. The balcony was filthy and had loose, dangling cables, making it unsafe to use. Overall, the hotel was overpriced and poor value for money. I wouldn’t recommend it, especially for families with young children.

No A/C. No phone in the room to call lobby or room service. No accountability. No help from staff. Didn't clean the room twice. Horrible experience. Location is not as advertised either. Very sketchy at night, so come back before dark. See pictures: an open "bathroom", right downstairs, at the corner of the steet.

New hotel and very confortable. Staff impressed me most with their kindness and helpfulness

Perfect for a short stay. A 15 min walk from the train and close the city centre.

Friendly staff at checkin, excellent location. Will be even better when construction work is done (we visited June 3)

Nice breakfast, excellent mattress and pillows, clean very functional room, nice bathroom toiletries. Would’ve been a 5 star review but we weren’t informed the gym was still under construction and it was one of the reasons we booked this hotel. The staff were helpful though and retrieved the free weights for us which meant we could work out. When the work is complete it will really be an excellent place to stay.

It is a decent hotel. Curently it is under renovation. For travelers with baby/stroller, there are roughly 6-7 stairs you need to take care, other than that, It was OK.

Although I have already paid for the hotel accommodation, a further €200 remains reserved/held on my bank account. This is unacceptable given that the accommodation charge has already been settled. Please arrange for this hold to be released immediately and confirm in writing when this has been actioned. In addition, the room allocated to me was beside the lift shaft. Throughout the night I could clearly hear the lift operating every time it was used, including a loud squeaking/mechanical noise. This materially affected my ability to sleep and fell well below the standard reasonably expected from a hotel stay. The disruption continued the following morning, when power tools were being used from approximately 7:00 a.m. This compounded the issue and meant the stay was not restful or fit for purpose. Taken together, the experience was poor: I paid for accommodation but was placed in a room exposed to persistent mechanical noise overnight and then disturbed by works early in the morning, while a further €200 remains unnecessarily reserved on my account.

Nice sized room. Convenient location. Close enough to walk to everything but far enough to not hear the noise from the busy streets.

The room has false advertisement, we had paid for 2 queen bed room but they do not have those. The fridge doesn't work, kettle doesn't work. There is no bar in the lobby.