Hotel Koxie

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

New rooms

Pictures on hotels.com were not the correct advertisement for the room we got. I understand they are going through renovations but I felt like we were bamboozled. The room we had was janky - desk caving in, crown molding not tight, and much more. It was fine for one night but I just don’t like how we were led astray.

We loved the location, the convenience of having a kitchenette, the cleanliness, the price and the croissants.

The construction in the lobby and surrounding area was a complete surprise, as was the hotel name change. But, all in all, a pleasant stay…..

Great staff made the trip enjoyable. Love the ice machine and microwave provided.

Although the hotel is amidst a renovation, the rooms were very clean. The air conditioner was phenomenal, and the view- SPECTACULAR- especially for the price. Regardless of the area, I also felt very safe. I can't wait to see the finished product.

The hotel had a different name, making it confusing to find. It was also in the middle of being renovated, making it a mess. The pictures of the rooms were not at all similar to the room I walked into (no amenities, none of the features that were listed). There were no safety features in any of the rooms, no emergency exit guides or signs.

Still under decorations

I had a very disappointing experience at this hotel. The property is currently undergoing renovations, but this was not clearly disclosed. The photos shown on Expedia are very different from the actual room I received. The furniture was old, worn out, and not very clean. I was also surprised to find a portable air conditioner in the room, which is not something I would expect from a hotel of this type. It appeared that only the shower area had been recently renovated, while the rest of the room remained outdated. In addition, I was charged $15 for parking, which I was not expecting when I made the reservation. I spoke with the front desk about the discrepancy between the Expedia photos and the actual room. However, I was simply told that Expedia had not updated the photos and that the hotel offers both renovated and non-renovated room options. Had I known that the room would not match the photos shown online, I would not have booked this hotel. I feel that the listing was misleading, and I hope I can receive a refund or some form of compensation for this experience.

Very good experience :)