Returned back to Alpha Suites from June 10-June 13 prior to flying back in the USA. Check in process was smooth but this time was given a 2 bedroom suite in Tower 1. Unlike our stay from May 24-June 1 where we are given a room in Tower 2. I asked the concierge staff who helped us during the check in process as to what is the difference between the rooms in Tower 1 and Tower 2. She mentioned that the 2 bedroom suites are limited in Tower 2, so this time she will give us a room in Tower 1. She did not elaborate much and told me there is a difference in the rooms and it is for me to see it. To my surprise me when we entered the room in 35th floor of Tower 1, living room area was smaller, masters bedroom does not have a wall to ceiling glass window. There was a kitchen but no pots, pans, limited kitchen utensils available compared to Tower 2. Hardwood floors kind of dusty/dirty. Floor carpets need cleaning too. Hot water in the second room was very weak/not sufficient.
As always, staff are responsive to needs/requests.
Breakfast options are great, except for not seeing a single Filipino “Kakanin”. May need to provide hand sanitizer for guests hygiene prior to touching plates, bowls, pot covers when getting food, to prevent spread of infection, food contamination. Again, appreciated the great breakfast dining experience provided to us by Mary Magdalene.
Overall stay 3 out of 5 rating.
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