DoubleTree by Hilton Sacramento

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Air conditioning did not work and it was 110 degrees outside. Er had to request to be moved and this only happened after the maintenance department stated the whole floor needed to be shut down

Stayed for 2 nights and it was great. Rooms stayed nice and cold, comfortable beds, and great pool area with lots of seating.

Clean room. Staff very accommodating and pleasant.

I have been a Hilton customer for years and have usually booked directly. This time I was able to get a better deal by using a third party. Upon arrival I was told the oversold my room type (single king garden view) and had to move me to another room. It was fine with me until I got to my room. To call it a Garden View was a reach. The view had a large cement pad surrounded by bushes. That would not had been a bad thing but it was a two queen bed room with a layout that put the desk against the wall. I picked a room that had the desk facing the room to give it separation as I was there for 9 days. I was also told that I could not use my Hilton Honers number since I book through a third party. So now that all that is said, out of the 9 days my room was only cleaned 3 times. I had to go and request that they clean my room and at least take out the trash. I know it doesn’t sound bad but I stay at Hiltons because I love how they take care of their guests. This time they didn’t. Plus I wanted a glass of wine at the bar and when I went to order it (a Cabernet) I was told they only had Merlot. I can see all the bottles and they had Cabernet she just couldn’t open it until she sold the Merlot.

Clean comfortable room. needs a luggage rack or two and a tub stopper that worked.

Pool area

Great location, shopping, restaurants, and movie theatre nearby

Clean rooms, helpful staff, good breakfast. We loved it.

Took awhile when trying to reach hotel staff about reservation but they were friendly and helpful!

The line to check In was sooo long and the room was still really hot with the AC on :( definitely a bit disappointing. But the staff was really nice and the room was clean, also nice TV !