Mercure Sighisoara Binderbubi - Hotel & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

This is not a 5 star hotel. The rooms are really dated and beds are not comfortable. The steam room isn’t hot and the towels in the rooms barely fit around an adult. The staff were friendly and helpful on the positive side

Very pretty and unique architecture. It was also extremely clean. We would have appreciated a note in the room mentioning the price of the two small bottles of water in the room as they were 24 lei.

Great hotel in convenient and quiet location. Walk into town in two minutes. Lovely rooms which were comfortable and big. Separate toilet to bathroom. Lovely and kind staff. Great value for money.

The staff were really helpful. We really enjoyed the spa and breakfast was great.

We chose this hotel because we know Mercures variety for breakfast. We thought that being Christmas, it would be awesome! Couldn't be more wrong!! Very little choices for breakfast, product quality very poor Room without amenities: no water, shower cap nor cream or conditioner. Overall, no relation price-value

The staffs were rude and unhelpful, we paid rooms with breakfast but the staffs said our rooms did not have breakfast included. We showed them our reservation form which clearly states that we have free breakfast included but they didn’t bother at all. Even the agent from hotels.com can’t get them to do anything and have to refund us for the breakfast fee after our stay.

Friendly staff, good location and clean.

Big clean room. Very comfortable. No vampires!! Very friendly and helpful reception and restaurant staff. Great evening meal there.

Amazing hotel rooms and common areas, a true museum ! Breakfast was excellent, service was excellent. I have not visited the spa so I cannot speak towards it. There are 2 things that really bothered me. I booked and paid 2 nights in the suite which had a king bed and a sofa bed . At booking time I marked 2 adults and a child 6 years old. When I checked in I asked to prepare the sofa bed and the manager promptly asked for extra 12 Euro ! I said that is why I booked the suite and she said that she has sent an email “ Hello, Do you need extra bed for child?” The email was sent in the afternoon and I was driving for about 3 hours . I checked the email only when she told me about it . Anyway, I have never been asked about extra pay for the bedding, neither have I seen the requirement while booking . Nevertheless it was very annoying and spoiled my vacation mood . The second aspect that warrants improvement for such a visually appealing hotel is the procurement of higher-quality mattresses. Additionally, it would be beneficial to consider replacing the two adjacent mattresses with a single king-sized mattress.

Horrible experience! We had 2 rooms booked, 301 and 308. I was accommodated together with my 8 y old son in room 301, Josephine. As soon as we entered the room, we were greeted by a very uncomfortable chill and a terrible noise —clearly, the ventilation system was not functioning properly. Despite my attempts to adjust the thermostat and contact the front desk for assistance, the ventilation issues remained unresolved throughout my stay. To make matters worse, the staff's attitude was incredibly rude and disappointing. When I approached them to address my concerns about the cold room, I was met with disrespect and a lack of support. It felt like my complaints were being brushed off, and I was left to fend for myself and my child in a very cold and uncomfortable environment. Bathroom ventilation, that was working like a drilling machine, could stop only when disconnecting the entire room from electricity. When electricity was back, it was starting again. When I indicated I cannot sleep in that temperature and noise, reception staff indicated I should exchange room with my parents, who were accommodated in the other room we booked, if I want to not sleep in cold. Alternatively that I should leave the hotel. It was 23.45 h and I was with a young child, in a room I paid for in advance. I was astonished. Overall, my stay was marred by poor room conditions and unhelpful staff. I would not recommend this hotel to anyone looking for a pleasant and supportive hotel experience.