HHK Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Title: Disappointing experience with severe cleanliness issues, but outstanding support from Tamer ​Review: I recently stayed at this hotel and unfortunately, my experience was far below expectations. ​Severe Bedbug Issue: Upon my arrival, which was late after midnight, I was shocked to find a terrifying amount of bedbugs in the first room. Because of the late hour, I couldn't cancel my booking to look for another hotel. I asked to change the room, but unfortunately, the second room had the exact same issue. It wasn't until the third room change that I finally got a room free of bedbugs. (I will be attaching photos and videos as proof). ​Outdated Furniture vs. Online Photos: The furniture throughout the property is extremely old and poorly maintained. There is a massive, misleading difference between the polished photos shown on online booking platforms and the actual reality of the hotel. ​Staff and Service: Overall, I did not feel comfortable with the attitude and treatment from most of the hotel staff. However, there was one major exception. Tamer at the reception was absolutely wonderful. He was incredibly polite, understanding, and went out of his way to help us in a very friendly and professional manner. He is truly the only positive highlight of this hotel. ​Given the hygiene issues and the state of the property, I cannot recommend this hotel until deep cleaning and renovations are properly done.

Very good location. Amazing view from the roof terrace

A unique stay in Istanbul. On a steep hill. But that gives you fantastic views. Just what I was looking for.

This is a place full of character. 3 very old buildings on a hill overlooking the golden horn and Bosphorus. It has been restored and decorated to a high standard. Staff are very friendly and helpful. The roof terrace gives an amazing view. Unfortunately it was too cold to use the swimming pool.

The worst experience of my life. First, the room was so bad and dirty. The train ran under my room, and it was so noisy because the room had really bad windows. The biggest problem: the hotel was on a very high street; no buses or anything went there. Even taxis charged extra to go there because it was so high up. Going up felt like climbing a mountain. I booked for three days but couldn't stay more than one; I left. At night, there was a big fight outside my room, and one guy tried to climb up to my window. It included breakfast, and I've never seen a worse breakfast in my life. I don't recommend it to anyone, especially if you want to enjoy your time, because everything and everyone in this hotel will make you sad. I give it -10000000.

It is a quiet and charming hotel, in a very nice old building, the service very friendly. The views are the best part. It is true that you have to climb quite a steep hill to get to the hotel, but overall worth the effort.

Good for the price

We stayed there for 4 nights. Overall we would rate 8 out of 10. Area not the best even it's central part of the city, and very dark streets around there at nights, good to have a flashlight. But hotel has cameras all around for safety. Members of staff excellent, very caring and polite, helpfull and willing to provide the best service, open 24/7. Specially welcoming member of staff was Ibrahim. The view from there is amazing, swimming pool very refreshing, breakfast great, changing few positions every day.

Plus property

This is a clean pleasant hotel with wonderful views. The rooms are a little tired but ok - Good shower and AC. The streets around the hotel are very run down akin to a shanty town with begging kids but just sad not dangerous. A very steep incline to the hotel - so if not able bodied get a taxi I enjoyed my stay and would recommend this place for the cost.