The hotel has very efficient staff with quick, no-hassle check-in. The room assigned to me was clean but was located in one of the hotel's wings that required a short (down) stair to reach. It has a front balcony that was slippery from the rain. I will not recommend this hotel for those with mobility issues. There are, however, many pluses for most guests. The staff is very attentive and engaging. Their shuttle drivers, in particular, are very accommodating without sacrificing efficiency. They have a regular run to the El Nido city center, allowing their guests to join island-hopping tours without the additional cost of the ride to the tour's departure point. They also have a scheduled trip to and from Lio Beach- an excellent free beach that those visiting El Nido should not miss.
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