NH Collection Köln Mediapark

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Clean

The staff were welcoming and made an effort to be warm and friendly. The hotel was nice and everything was presented well. The room was clean with a comfortable bed. My only complaints are: 1. The bathroom floor was dirty. I spilt something and used a tissue to wipe it up. The tissue was filthy and showed it hadn’t been cleaned for a while. There were also lots of splashed water marks on the tiles. 2. Above the toilet, there was a strip of white painted wood, going across the wall. This strip was very dirty and it was obvious it hadn’t been cleaned for a while. It had a thick dusty coating with yellow marks in the groove against the wall. I had to clean it because I did not want to look at it throughout my stay. I had to put a bit of pressure on whilst cleaning the yellow marks. 3. The shower had half a door. As a result, I flooded the bathroom the first time I used it. During the showers after, I kept turning the shower on and off while I was using it, so the water would not build up and I could drain it out. Having said all that, would I stay here again… yes! A lovely hotel with seating outside, a good location and friendly staff. I wasn’t uncomfortable in the room, but their bathroom cleaning needs some attention.

👍👍

Great room. Was really clean on arrival. The staff were very friendly and helpful. Breakfast was a bit expensive but really good!

Clean room, staff were a bit standoffish but that’s okay.

Refrigerator wasn’t plugged in or turned on, key stopped working, service not the fastest considering the cost. Overall ok

Clean, modern & great breakfast

Friendly and helpful staff and clean well equipped room

Nice facility. Away from the attractions

Clean room, friendly staff, great breakfast and nice wellness area