This property is built on a steep incline without a single elevator. Two of our group are elderly and one of us is battling cancer. Just to go between rooms or get to the lobby or pool one must call for a golf cart ride. There is literally nowhere to walk in, around or out of the hotel.
We were shocked at arrival to discover this, as there was no mention that we could find in the Expedia listing. We knew we had to get out as soon as possible so we let the hotel and Expedia know on the first of our five days stay we would have to leave early.
We finally got out with two days left on our reservation. The hotel never once responded to us regarding a refund, but they did respond to Expedia and let them know there would be no refund for the unused days even though we gave several days' notice and a valid reason for leaving.
Stay here only if you want to be trapped on the side of a mountain.
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