This is not a 5-star hotel experience.
We initially booked a Deluxe Room, but the room felt extremely damp, so we decided to pay extra to upgrade to a private pool ocean view room. Unfortunately, the experience still fell short. The private pool had debris inside, including what looked like tripod pieces left behind from previous guests, and the water was ice cold, making it unusable during our stay.
Communication was also difficult, as some staff members spoke very little English. While a few staff were friendly and helpful, others seemed uninterested and not service-oriented at all.
The hotel location is quite inconvenient if you want to go out and explore Phuket, and sadly there isn’t much happening within the hotel itself either. The pool bars were closed most of the time, and no staff came around to check whether guests needed drinks or assistance.
We also found a lizard in our room. I called the concierge twice, and both times they said someone would come, but no one showed up for over an hour.
Breakfast was average at best. The croissants were clearly store-bought rather than freshly baked, the fruit selection was limited, and items were not replenished once they ran out.
Overall, the hotel simply did not feel like a true 5-star property, and unfortunately I would not recommend it.
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