Overall, my stay was enjoyable, and the property is decent with a great location besides all of the construction surrounding it. However, there are a few areas where the guest experience could be improved.
The bathroom lacked adequate ventilation, causing humidity to build up after showering, and the bathroom door was unusually heavy and difficult to close.
The most significant concern was the hotel's entrance and pickup area. The entrance can be very confusing for guests, as the sliding doors facing the main street appear to be the primary entrance, when the actual entrance is located elsewhere. There is little to no clear signage directing guests, which led to frequent confusion. While waiting for rideshare pickups near the main street, I found myself redirecting several people to the correct entrance because they were unsure where to go.
Additionally, the roundabout serving as the main entrance often became heavily congested with valet traffic, guest vehicles, and rideshare pickups. My partner and I eventually learned that it was faster to walk to the main street and wait on the sidewalk for our Uber rather than use the designated pickup area, as doing so helped us avoid significant delays.
While the property is visually impressive and the location is convenient, the ongoing issues with accessibility, wayfinding, and transportation logistics significantly impacted our experience. Unfortunately, based on this stay, I do not anticipate returning in the future.
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