The hotel handled the mismatch of our bookings with Expedia and their own confirmation details horribly. Effectively blaming the guests and putting the onus to fix the problem on the guests of their own property. There were so many things they could have done to resolve the issue smoothly and retain us as their customers but they failed miserably to the point where they actually gave misleading information about the room availabilities.
Expedia managed to clear up the incidence for us after just one call. Thank you.
Unfortunately for this hotel, we’ll never be back.
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