Disappointed by the hotel. We are well traveled and not picky and to write bad reviews takes a lot but here goes….We were a family of 4 and the deluxe family room was a joke. Couldn’t even open a suitcase, way too small. Tiny bathroom with one sink; was told this was already the upgraded version. We had to ask housekeeping for more towels every day, as they would only leave 2 big and small towels every day. Makes no sense if room is occupied by 4 persons.
Hotel DOUBLE CHARGED us. I paid in full when booking three months prior. The day of departure my card was charged again for the full amount! Got an apology, it was a mistake and will take a week for refund to show up! Totally unacceptable and took the icing on the cake on our experience. I don’t think anyone wants to wait on a $1700 refund for one week when traveling.
Breakfast very average, long lines at coffee machine. Limited options. Try to come early before 9am. Service non existent. Compared to other hotels in Europe on our trip prior with breakfast buffet this was unfortunately the worst.
Internet didn’t work well either and I just ended up using phone data.
Only positive was Bercy village, lots of food and shopping options right in front of your door step. Also metro station very convenient and never busy, and easy to get into Centre within 20-25 min with one change. Kids loved the metro experience.
Sadly won’t be back and don’t recommend. For the price we paid we can find better options with better service.
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