Four Seasons Resort and Residences Napa Valley

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The resort is incredible. The rooms are even bigger than they show online. They back right onto vines which is such a beautiful experience. The staff is so accommodating and everything was wonderful. One small hiccup - the restaurant Truss was a bit of a nightmare. 3 hours for a quick dinner. Dirty dishes everywhere. Was told by a female manager there that a more important table came in last min so the rest of us tables would have to suffer. (Not what you expect from the Four Seasons level of service) Everything else, though, was INCREDIBLE. Attention to detail was everything in this hotel. Oh! And Le Labo amenities! Such a bonus.

Everything was 5 star. Did not get to use the spa will definitely try next visit. Can’t wait to go back.

What a wonderful stay. The accommodations were beautiful, the staff were friendly and helpful and the food was delicious.

By far one of my favorite hotels! The property is beautiful and well maintained. The staff was very friendly. I will return!

Great Hotel. Best service we ever received in the U.S ! Everything you want in your vacation.

Incredibly beautiful hotel with amazing staff! The best place to stay in Napa Valley!

Great experience Helped us feel like it was a luxurious trip with with a baby. Great additional amenities to make our trip easier.

Excellent food services and rooms

FOH and F&B staff were great. Shout out to Alonzo and Jeff at Truss. Top notch. Disappointing that Auro ( Michelin star) is not open Sunday through Wednesday. Pool on Sunday, next to no service, had to put up umbrella and get towels. Kids pool for kids 1year -to 15 years is 30" deep and was 94 degrees. Asked if there was a problem with the heater , never got an answer. Asked if the kids could cool off in the other pool ( it was 84) steps and got the brush off. Watched the pool bartender make me a gin/tonic at the pool, he pours the gin and tonic water in a bare glass with no ice and hands it to me. I just laugh and tell him he forgot something. Ulisis was the pool manager on Monday , did a good job. The rooms are very nice. the downside for our family is that there are no double queen rooms, they are actually double beds. The queens would easily fit, I think the hotel owners ( not 4 seasons) are discouraging anyone with a family of 4 from staying at the hotel. For a couple, It's very nice. Not sure I'd go back with a family, given the bed and pool situation. Given the emptiness of the property, I think the customers are sending a message and management should listen.

Beautiful, clean room - Amazing staff. Highly recommended.