The Westin Washington, DC Downtown (The Westin DC Downtown)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I booked this hotel via Expedia. It was very convenient for a convention at Walter center. There are good food options around and it is nice to walk to metro station, Chinatown and around downtown DC. With the destination fee, the hotel provided $20 per day for a meal and other perks like free bike rental which was great. I was disappointed with the WiFi service. They mention enhanced WiFi for guests with destination fee, however when I tried to use it, I landed on a page asking to pay $12 per day. But somehow internet connected day1 and 2, and wouldn’t connect the 2nd night. I was on a work trip and this was very inconvenient. Staff is great and if it hadn’t been too late at night, they may have helped resolve the internet issue.

Wonderful stay. Clean, helpful staff, really top tier.

Great

The hotel was conveniently located near public transportation, was close to good shopping and restaurants.

Our hotel stay was great, the only thing that I was bothered by was the event taking place that made the hotel chaotic when we arrived on our initial check in. Otherwise if the event wasn't going on during our stay this would have given my overall rating from good to excellent .

The lobby was clean but when it came to the room there was a

Bar offered a good selection

I am giving this stay a 6 due to several issues we experienced. Upon arrival, the room had a very strong, musty odor that was difficult to ignore. We were in a rush at the time, so we changed quickly and left for dinner. When we returned, we reported the issue to the front desk, but did not receive a response. After waiting about 45 minutes, we called back and were told there had been a shift change and no one was aware of our complaint. The odor became even worse when we turned on the heat, as it seemed to be coming from the vent. We called again to request either a room change or for someone to address the smell. We were told it would be looked into, but after another 30 minutes with no resolution, we called back. At that point, we were exhausted and asked for a spray instead. Unfortunately, the spray did not help at all, and we ended up turning the heat off entirely. Additionally, I booked the room through Expedia, and my expected balance was $92. However, I was charged nearly $800. I now have to wait for both the deposit and the duplicate charge for the room to be refunded to my bank account, which is very inconvenient. Overall, while the stay was manageable, these issues significantly impacted our experience.

Fabulous renovation! Beds are so comfy. Love the filtered water on each floor

Rooftop terrace was advertised which is why I booked and this hotel had no rooftop. The room was not properly cleaned as there was hair in the bathroom