Holiday Inn Express & Suites San Antonio Medical-Six Flags, an IHG Hotel (Holiday Inn Express & Suites San Antonio Medical-Six Flags by IHG)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Everything was perfect and enjoyed the stay

They charged me for a bottle of water!! Smh

Good stay

The floor was dirty and room dusty. Black mold in the bathroom.The remote control didn't work and it was taped and they didn't have another one. The pool was great just no pool towels. The staff was friendly. Breakfast was great.

Clean room, but room for improvement!! The hotel room was clean and had all the basics, making for an overall okay experience. That said, the beds were too hard for our liking, and the breakfast area felt cramped due to a lack of seating for guests. I was also disappointed that the front desk didn't carry simple amenities like Tylenol when requested. Good for a quick trip, but comfort could be improved.

The lobby and entire hotel doesn’t feel to have a functioning AC. The fitness room had 3 machines and broken equipment. We couldn’t get the tradmill to work. I was super disappointed with our room. I had to approach hotel staff 2 times to fix an issue. Our walls in the room were dirty and sticky. Looked like dried candy or ketchup. Oily walls. The whole room gave landlord special vibes. I was definitely bamboozled by the pictures , those pictures must’ve been taken when they first opened. Only saving grace was the pool that lived up to the pics a bit. Our pull out bed was covered in crumbs from previous guests. Such a let down for the price we paid to stay here.

Comfortable bed and a cool AC. Room definitely showing age, but good enough for us. Breakfast was pretty good, but can get crowded and hard to find a place to sit. The slender Hispanic lady refreshing the breakfast was so nice and such a hard worker.

We got there early and they helped to get a room assigned without issues

The photographer is the only one who deserves a paycheck! The photos are NOT what this dump looks like anywhere! The need to fire all the housekeeping staff & pay someone who actually does their job! They do not know how to use a broom! We had to wait until AFTER 4pm to check in & our room was NOT even clean! There was no 2nd tv in our suite, that was the whole reason we got the suite was for our kids to have their own tv. Went to the front desk clerk, which said it was only his 4th night on the job & he was here all alone & there was nothing he could do except leave a note for the manager, & possibly get us a discount. Next morning the Manager (whom is absolutely worthless) said it was because they're in the process of switching to bigger tvs, ok but why take the tv out until you get the new tv in?? There was only 2 towels, we needed 4. There was no linens for the extra bed, the bathroom floor was dirty, not swept, dead bugs everywhere, blow dryer was damaged & did not work, toilet paper holder was broken, conditioner pump was broken, did not work, shower curtain was all torn up, the shower did not drain. The lobby was HOT & humid, the clerk said he guesses the lobby ac was broken, thats why he had a fan pointed twards him. The business center was not working, The pool was nice, except that my husband & son kept stepping on beer bottle caps! Cut the bottom of my husband's foot! We are so disappointed in this hotel, we will never be back! Total waste of our hard earned money

Rooms were amazing and breakfast was perfect!