SpringHill Suites by Marriott The Dunes On Monterey Bay

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Assigned an occupied room then assigned the wrong room and asked relocate the next morning. Poorly trained and arrogant staff at front desk.

First, they had the best free breakfast of any Marriott that we have stayed at, and it changes from weekends to weekdays. The family loved the breakfast. Free parking? While everyone was charging $40-$50 to park overnight, it's nice to see that parking is included with your reservation. The staff was beyond helpful; they offered complimentary ice-cold water, hot water, hot chocolate, and coffee in the lobby all day. The pool was a bit small. Once leaving the elevator and into the hallway, I don't know if it's a smoke-free hotel, but I could smell it being either muggy or smoky on the 2nd-floor lobby, and once we walked into our room, it was humid and muggy. The room was clean, large, and had all the amenities. We cranked up the AC and opened the windows for some air and to cool down the room. Overall, we would return because they do have many great eateries surrounding the hotel.

Great place in a great location. Easy access to the freeway. We enjoyed our stay. I feel it's a bit overpriced but it's coastal so expected.

Very clean, staff very nice and helpful.

Unfortunately, our experience did not meet expectations. Several advertised amenities and room features were either missing or not functioning properly during our stay. The roof lights were not working, which made the rooftop area feel uninviting at night. Additionally, there was no fire pit on the roof, despite it being listed as an available feature. Inside the room, the television was positioned far too far from the bed, making it uncomfortable to watch. The bathroom setup was also disappointing, as there was only one mirror available, which was inconvenient for multiple guests getting ready at the same time. On top of that, the sink drained very slowly, creating further inconvenience throughout our stay. Overall, the property did not match the expectations created by the listing, and several maintenance and accuracy issues should be addressed to improve the guest experience for future visitors.

Great place... good breakfast

The hotel is average for the nightly price. The breakfast is great. The room is clean, but the mini refrigerator doesn't have a freezer section. They don't have a jacuzzi. Overall decent but the nightly price is high for the property.

Clean and walkable to stores

I arrived to check in and my rooms were not ready even though I called hours before. An hour passed and I come up to the front desk again and find out DeeDee (who has horrible customer service) never checked us in! Then there was a mixup with all the rooms. Then I get the room and the showers had dirt stuck to the floor and the shower head looks like it has not been washed ever.

Excellent place to stay! Will be coming back soon.