Leonardo Edinburgh Murrayfield

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

.

Great stay,easy location to find

Nothing not value for money

Second stay at the hotel, would stay again

When we arrived there was a wedding on so we were given a lovely big quiet corner room well away from the festivities which was thoughtful. Good breakfast

was a comfortable room. staff were helpfull but the property is a bit out of the way

Stayed here for a 8 days as it was the venue for my daughter’s wedding. Staff were extremely friendly, helpful and nothing was too much trouble. Health club attached which was a good addition as it helped with relaxation.

We were not allowed to check in at the front desk. We had to sit on our car and check in with our phones, then wait in our cars. This is not good customer service.

Our 1st room was full of mold. They were unable to move us that night as there was a concert nearby. This room was reserved under Cosmos Tours. We had also reserved for 2 extra nights at the same hotel at over $800.00 that felt like a 1 star hotel. They did send someone up to clean the mold from the wall. The chair in the room was stained, carpet was filthy looking. Two plastic hangers were left in closet. No wooden ones like most places. So unfortunately we did have to stay in that room for the night, I'm sure the party people wouldn't have noticed. The next morning, I talked to our tour guide and he said this was unheard of as this place has always been good. The Manageress just happened to stop by as I was leaving and the tour guide told her...he came and found me and said we would be moved ASAP.. We had a full day booked and when we came back we did have a new room.. room was in better condition. The first room was then officially closed for further renovations. The staff were very friendly and helpful. Food at the hotel restaurant/bar could use a refresher also. Unfortunately where the hotel is located nothing is close by so it's your only choice unless you want to g out again. I would not recommend this location to anyone.

Skip