DoubleTree by Hilton at the Entrance to Universal Orlando

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Clean. Good location . Great staff.

I had a great one-night stay! The room was clean, comfortable, and quiet, and the staff was friendly and welcoming. Check-in was quick and easy, and everything exceeded my expectations. I would definitely stay here again and highly recommend it!

I like the buffet breakfast

Clean

Clean room, friendly staff and helpful. Close to a lot of restaurants. Pool is nice and clean. Plenty of room.

I forgot my shirt in the room and after I checkout I reached out the hotel staff and they did not give it back.

Clean room but door was a little damage

Staff was wonderful and friendly. Rooms were clean, nice, and refreshed daily! We overall enjoyed our stay, and you can’t beat the convenience of walkability to Universal CityWalk and the parks. Plus having the restaurant and ice cream shop in the lobby was convenient and we took advantage of them! The only issues we had were minor: One elevator was out of service the whole week we were there, and the other 2 were a little glitchy. And we never saw the food truck or the pool bar open, unfortunately. Overall good hotel, and we would stay there again.

The room was clean and well-stocked. The staff was incredibly friendly, and they have a desk where park tickets can be purchased right inside the hotel. The free park shuttle was very convenient--just be aware there is no phone number for the shuttle nor the kiosk. Hotel staff was great. The only complaint I would have is the parking -- it's about $35 a night and I couldn't get out with the card the front desk gave me and had to go back inside to get help. Ah, and I almost forgot we could not get the air conditioning to change temperature in the room and it got so cold we had to just turn it off.

Very disappointing experience. We were told our room keys would also allow us to enter and exit the parking gate, but they never worked. After reporting the issue, we were given new room keys, yet those didn’t work either. Every single time we needed to get in or out of the parking lot, we had to call for assistance because of the hotel’s system issues. To make matters worse, the staff member who answered each time sounded irritated and inconvenienced by having to help us, even though the problem was entirely on the hotel’s end. Having to repeatedly ask for assistance, combined with the poor attitude we received, made for a very frustrating and unpleasant stay. Customer service should make guests feel welcomed, not like they’re a burden when reporting problems caused by the hotel. Unfortunately, this experience left a very negative impression, and I wouldn’t recommend staying here.