NH Frankfurt Airport West

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Service, great team

Clean room, service

I had a fantastic room and the staff was super friendly. The gym was also very nice and spacious.

What is not to like about it.

Yes

Good place to stay overnight if connecting next day. Some good food options in the neighborhood.

Very nice area arojndbhotel

Kol

I've been staying at this place for several years with a short break between 2020 - 2025. It's disheartening to see how this property has decayed (maintenance and service wise.) over the years due to obvious neglect. Airport shuttle service has declined significantly with the limited hours. Things went downhill shortly after NH was purchased by Minor Hotels. I had the pleasure of experiencing this place in the years prior. It's how I fell in love with it. It's how NH earned my trust. I always seek out an NH hotel since I can count on the consistency. The decay isn't limited to this property. All the NH Hotels I've visited are in disrepair. There's a clear lack of maintenance, upkeep, and staffing. This specific location (Raunheim) must be the worst. Room cleanliness quality is in decline. The sleeping area and bathroom lack attention to detail. Toilets have yellowish-brown stains, bathtubs, sinks, showers have grime. Floors and carpets are dirty. Upper management must course correct with housekeeping, this is crucial. Public areas are in slightly better condition. The property is due for renovation. Minor Hotels needs to invest some cash into this brand. Rooms need an update and the pool (at this property) needs to be restored. My biggest dissatisfaction is the broken gym equipment (pictured). The same machine at each NH has been broken since 2017. It's baffling and comical at this point. Nearly 10 years with broken equipment. When do you plan on fixing/replacing?

The room was just fine—nothing fancy, but everything that you would need (although, oddly, no fridge). But we arrived at a time when the airport shuttle bus wasn't running and tried to call the hotel repeatedly, to ask the best way to get to the hotel from the airport, and nobody picked up, for well over an hour in the middle of the afternoon. The finally picked up and said that there had been only one staff member and they had been busy checking in guests and couldn't answer the phone, but didn't seem particularly apologetic. There should be instructions in the welcome email, explaining how to get to the hotel if the shuttle is not running. Also, a small (0.5L) bottle of water in the lobby costs €4. Ridiculous. Overall, I was not impressed with the service, but thought the building and room itself were fine.