Hotel ParkSaône (Spark by Hilton Lyon Park Saone)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Sehr guter Unterkunft!

Chambre propre et produits d'hygiène top qualité. Juste le pommeau de douche de la baignoire qui fuillait. Personnel agréable, sauf le réceptionniste qui nous a accueilli à notre arrivée (pas de bonjour, pas de sourire, très peu avenant) et nous avons été dérangés 2 fois par la femme de ménage (une fois car elle voulait verifier que le canapé lit était prêt et le lendemain avant notre départ pour savoir à quelle heure nous rendions la chambre) Parking spacieux et

Super hotel personnel gentil

Superbe hotel, je recommande

Reasonable hotel but not good location for getting to the city and poor management. Very difficult to get tea/coffee sachets and milk for the room - delays while someone had to go to the cellar to look for them. Strange arrangements for meals not properly explained at check in. Fire alarm at 2.15 in the morning with nobody to tell us what was happening or when we could go back to the room. Subsequently told that there was only one person on duty dealing with an overheated oven. In the morning raised this with a manager who just said ‘these things happen‘ while not acknowledging hotel staff were at fault by not turning off the oven/barbecue. To be fair, after lengthy discussion, this manager did offer to cancel. the parking charge by way of compensation and this was appreciated. Not a place we would want to stay at again.