Nox Hotel - Studio City

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Everything was great. I understand that they will be getting a chair for the rooms.

The problem that I had with the staff was that they didn't honor my seven night booking. Instead, they unknowingly gave me a reservation for six nights and then came knocking on our door to kick us out a day early. Mind you I got no notification of this change and then they refused to honor the price of the room for that seventh night as stated in the booking. The woman at reception, either the manager or owner, not sure, who refused to give me her name said that the prices changed daily and wanted to charge me considerably more than the original rate. Worst of all, instead of hearing me out she had a whip-smart answer for everything I said as I pled my case and kept speaking over me. Then she told me that I was lucky that she didn't charge me for the 7th day at the heightened price because we weren't out by check-out time and were taking so long in getting out. We had to go to the bank to check what had been charged and I started getting irritated with her attitude and reasoning. Self-satisfied with having made me irate she threw me a Cheshire smile at me at which point I told her I was reporting her to the DCBA and the BBB to make sure she doesn't pull a stunt like this on anyone else. What a bunch of con artists!

very clean, really modern in the inside , smelt nice when we first checked in , no complains would recommend!

The room itself was so nice and clean the only thing that our hotel room didn’t have was a working fridge we left water bottles over night to cool and when we woke up they were still room temp.its okay tho overall our stay was nice would book again

The women I think she was the owner of the place , she was amazingly helpful and friendly. I recommend and I will be back as soon as possible.