Sofitel Singapore Sentosa (Sofitel Singapore Sentosa Resort & Spa)

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The hotel was good overall, but it needs renovation as it feels quite old. Also, the TV in the room was broken. With some updates and better maintenance, the overall experience would be much better.

Excellent service the hotel is undergoing a renovation hence the for stars for certain criteria’s. The staff are always ready to help and go out of their way to help you out. The food was excellent and a great variety some limitations with the half board options.

None

Hotel decorations are nice, family room has been renovated. The 5.15pm hotel shuttle bus that was supposed to have a drop off at resorts world did not even drive into RWS and went straight to harbourfront. We had to pay for sentosa entrance fee to enter the island again. The driver was not so friendly and blamed us for not informing us that we wanted to go there. It seems that shutlle might not go there if not being informed.

Clean room, good breakfast buffet and helpful staff. Shuttle available to transport to Sentosa getaway. Bathrooms are a bit compact for a deluxe category room.

The whole resort was great

Service was not good enough for a 5 star (no help with bags etc.), there was building work on the floor my room was in and it was dirty in the corridors. Pool was nice and pool staff were friendly

Wonderful Stay with Great Hospitality — Some Areas to Improve.We recently had the pleasure of staying at Sofitel Sentosa, and overall, it was a very enjoyable and memorable experience.A special shoutout to the all-day dining restaurant team serving breakfast and dinner — they were truly exceptional. The food quality, variety, and presentation were excellent, and the staff’s warmth and attentiveness made every meal delightful. In fact, we chose to dine in every day purely because of the experience they created. The property itself has a very calming and positive vibe. The ambience is serene, the surroundings are beautiful, and the staff across the hotel are courteous and welcoming. One of the highlights of our stay was seeing birds and peacocks freely roaming around — it added a unique charm to the overall experience. That said, there are a few areas where the property could improve: Cleanliness near reception area Upon arrival, the restrooms near the reception were not clean. While the staff responded promptly once informed, a more proactive approach to upkeep—especially in high-visibility areas—would significantly enhance the first impression. Swimming pool safety (especially for kids) The swimming pool is not particularly kid-friendly. It can feel unsafe for children without flotation support such as life jackets or inflatable tubes. Additionally, the lifeguard presence felt passive — there was limited proactive monitoring or intervention, which is an area that needs attn.

yes.

Excellent service. Friendly, helpful and courteous staff. Lovely facilities.