Heritage Jupiter Luxury Hotel

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the bathroom facilities were ill equipped with too many nooks and corners to dodge!!

I booked the largest and most expensive room in the hotel because I was traveling with my family. It was advertised as a king bedroom with a separate room containing two twin beds. Instead, the “second bedroom” was really part of the attic with no door, an extremely low ceiling that my children kept hitting their heads on, and the room was full of bugs. Everything was old, worn, and not as advertised. The biggest issue was that the air conditioning didn’t work. With temperatures over 90°F, the hotel only provided two fans, which did nothing to cool the room. The next day we were moved to a much smaller room and were told we would be refunded the difference. Unfortunately, the hotel repeatedly delayed resolving the refund. They initially said they would handle it directly, telling me each day to wait for the manager. On our last day, they suddenly told me to go through Hotels.com instead. By then, I had missed the opportunity to adjust the reservation myself. The actual price difference was nearly more per night, but the hotel told Expedia it was a fraction of that. significantly reducing the refund I should have received. Cleanliness was another major issue. I observed breakfast staff reusing unused napkins and food left by previous guests, there were leaks from the ceiling, standing water in common areas, and the hotel generally felt dirty and poorly maintained.

The location is amazing, right in the center of the old palace. The staff was the highlight. They were really knowledgeable, happy to help, and very competent.

No tuvimos Aire acondicionado en la habitación , siendo un calor de 34 grados . nunca solucionaron el problema.

The AC really bad. Only two pillows. The TV did not work.

The hotel is in a great location, centralised, perfect logistically for being on foot, sightseeing, beach and catching transfers be it taxi, ferries, bus and train The staff were very friendly and check in easy. Our room for a family of three, was as expected. Great air con in the heat and clean, comfortable beds. However, it was the worst sleep we've had on a city break at a hotel. On consecutive nights we were woken multiple times in the early hours by other residents partying, hammering doors due to forgotten keys, having chats on their mobile devices sat on the stairwell outside our room. It spoilt our experience of Split somewhat in which is a very beautiful city. We were left querying how a night manager wasn't aware of this and left it to us to put up with it! Breakfast hit the spot, nothing to really write about, other than the coffee machine. It always breaks!

Room was spotless! Location was excellent, very quiet. The staff manning the front desk were very helpful by answering questions, providing directions and recommendations. The included breakfast was very nice, with an outside patio. I highly recommend.

We booked this hotel last minute after our other accommodations cancelled on us and were so glad we did. Right in the middle of the old town within walking distance to everything. The rooms were nice and clean and the staff was so friendly and helpful.

Welcomimg and very friendly staff- informative and helful. Re eptiom syagf assisted with parking that made matters much easier to park hired var overnight. There is a need to walk some disyance to hotel- not easy if have any mobility difficulties or with childten / pram. Not easy to take large suitcase- easier to leave in car and takesmall bag onlt if staying overnight

Such a neat property. The staff was incredibly kind and helpful. Would definitely recommend staying here.