DoubleTree by Hilton Fullerton

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Staff are helpful. Housekeeper is very on time to clean the room. Everything is smooth. Thank you

Booked 2 queen room through Expedia. We intentionally don’t book sofa bed because they are uncomfortable. We were given king and sofa bed. Called front desk and was told they were sold out. Then what is even the purpose of a reservation? Why does it matter if it was through a third party or not? It’s a reservation. Lobby has a very chemical smell. Shower was dirty. King bed, I felt every movement that my partner made. And just like I thought, sofa bed was awful. Room was otherwise clean. Asked for late checkout for the day after and was told they could give us noon. At 11am housekeeping knocks and we said we had late checkout. Then front desk calls and rudely says we don’t offer that, we said we called, then she checks her notes and says oh I see that. Why wouldn’t you check your notes before you try to call someone out? Overall, bad experience, but was convenient to everything we needed to get to.

Parking was a bit clunky, not a lot of clear signage. Stumbled in the parking structure. Underground spaces are small, recommend finding outside or second level.

Nice to see the property has been renovated.

Good overall

Not at this time

Okay

The staff at this hotel is wonderful! All very kind

Very nice experience perfect stay k for 2 days just to relax and unwind form the daily hustle of life !! And the jetted tubs in the rooms are amazing !!

Room was clean and parking was easy