Best Western Dorchester Hotel

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I had a very disappointing experience with this hotel. When I arrived to check in, I explained that I had accidentally left my purse on the ferry and therefore did not have my physical ID with me. I completely understand that hotels have policies regarding identification and respect the need to protect guests. However, I was disappointed by how the situation was handled. I had the credit card used for the reservation and photos of my ID available, but the staff refused to consider any alternatives. Not only was I denied access to my room, but I was also refused a refund despite being unable to stay. I asked to speak with a manager and was not given that opportunity. The staff showed very little empathy or willingness to help find a solution. I also noticed other guests experiencing problems during check-in, which suggested that customer service issues were not isolated to my experience. It’s one thing to enforce policies, but it’s another to provide no flexibility, no managerial support, and no refund when a guest is unable to use the room. I expected much better customer service and left feeling frustrated and disappointed.

Friendly front desk staff and clean room

Hotel is pretty average, not bad but average. Location is excellent and restaurants are good!

Good for the price

Small room but clean and adequate for two. Very polite staff and helpful. Great location for town and sea walk. Great happy hour with good choices. Air con in room great. Great tv with channels, Netflix and UTube.

Room was very clean, staff was friendly and super efficient. We were surprised with a very nice executive upgrade. Thank you!

It was a decent place, but we thought it was closer to the ferry terminal than it was, so that part was disappointing. The staff told us we were about 20 minutes away, and being totally unfamiliar with the area we ended up taking a wrong turn and being 2 minutes late for our departure time

If you are looking for a bare bones basic room to get by, this is a fine option. No frills but it does have a nice view. If you are looking for any level of nice/luxury, this is not the place for you

Beds are comfortable, staff easy to deal with and friendly.

Wonderful stay rig hot in the heart of the city.