The Winfield Lofts, A Wyndham Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great Staff & property

d

I absolutely love the property the only things I wasn’t happy with was the parking and the fact that we didn’t have air for most of our stay. It was extremely too hot to not have air conditioning.

Perfect

Could get some type of parking

Parking

It was awesome i really enjoyed it

Really great staff and rooms. Everything about the hotel was amazing

Great!

I can now FINALLY write this review since we have been back and forth with management since our stay in June for a week and a half. To start, in our first room, the bed support completely gave out. The entire bed collapsed. It took them two full days to get us into a new room. Edwin moved us to a higher floor and room, only to find the Air Conditioner was completely broken in the sweltering DTLA heat. We were then moved, AGAIN to a different room, and had to move our many belongings from room to room after being locked out of the previous one. All this, and finally thinking things were normal now..only to have the HOT WATER to be COMPLETELY SHUT OFF. We were without hot water for our remaining TEN NIGHTS. Sonder owned this building before, if you do a quick search on the address. There's a reason they sold it to Wyndham, it was clearly a wreck to begin with and does not even offer basic functioning items like AC and hot water. The lack of maintenance, repair, and staff strength shows in the experience we had. The hotel begrudgingly offered us 50% of our stay back, which was still not acceptable, after at first completely denying any wrongdoing on their part, even though we raised all concerns to Edwin and he knew everything first hand. This hotel should be completely removed from Expedia, it doesn't even meet basic standards. In addition, get ready for the loudest experience of your life where you'll be kept awake from screams and sirens.