Amazinn Madrid Plaza Mayor Collection

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Llegamos al lugar a 38° C y no encontraban nuestra reserva, después de 2 hrs nos cambiaron a una habitación de 25 m2, cuando habíamos alquilado una suite de 45m2, fuimos para el fin de semana del Madcool, así que ya no encontramos disponibilidad en otro lugar para los 4 adultos que íbamos, nos vimos obligados a aceptar y no nos ajustaron la tarifa, nos cobraron por 4 noches, mismo precio por casi la mitad de lo que alquilamos.

Muy bien

Check in was smooth. After you are confirmed, they will email you the keys/ access to the property.We didn’t even go to the reception. Room was very clean, well maintained. Like the pictures. Location was perfect. Only 5 minutes walk to the metro and also Plaza mayor. So lots of restaurants, shops and groceries. They also have washer and dryer which is a plus. We had issues with the hot water in the room which was resolved. They have a reception if you have any issues.

Room was good and great location.

⭐ 1/5 — Do not stay here I want to save anyone considering this property the experience I had. I arrived just before midnight to find my access code only worked for the building entrance — not my floor or my room. With no staff on site, I spent 90 minutes on the phone being asked to send photos, videos, and confirm my details multiple times before someone eventually opened my door remotely. I was promised a follow-up call with a fix. It never came. The next morning the fire alarm went off at around 08:30. Again, no staff, no fire marshal, nobody responsible for the building. I evacuated and stood outside for close to an hour while the alarm continued sounding. Eventually a cleaner arrived, switched it off, and walked away — no investigation, no explanation, no confirmation it was safe to go back in. I then couldn't get back into my room and spent another 30 minutes on the phone. Later I was called and told to pack up and move to a different building entirely. In the first 12 hours of my stay, I spent more than half of that time on the phone, in corridors, outside during a fire alarm, or moving my belongings. The fire alarm situation alone should give anyone pause. A 45-minute alarm with no trained staff and no all-clear before guests re-entered is not just poor service — it is a serious safety concern. Hotels.com, who I booked through, were unable to get a response from the property when I raised a formal complaint. Make of that what you will. Avoid.

Excelente alojamiento ubicado en una zona bastante céntrica, a pocos pasos de la plaza mayor. La habitación contaba con un baño bastante amplio y limpio, así como con una cocineta bastante conveniente. Todo se encontraba en buenas condiciones y muy limpio. El check-in autónomo es bastante práctico, sobre todo para no estar presionado en caso de llegar tarde a la ciudad.

The building was nice and well maintained. With the online check in, i was sent an email with the code to enter the main door and upstairs door. I was not sent my room number and spent an hour outside the doorway on the floor of my room sending WhatsApp messages and trying to call the management. No one answered for at least 45 minutes. Once this was resolved all was okay until one evening there was flood from the bathroom above, showering my bathroom with water for awhile. Again, I tried to call and send messages and finally after nearly an hour they resp onded by Message that someone would come to bring me extra towels. On my last morning the smoke alarm went off and rang for an hour until someone came from another building to turn it off. Many of the other guests made our ways down to the street concerned and not knowing what was going on. All of us had sent messages and no response came until an hour or so, saying the alarm went off because someone had been smoking in their unit. I was packing to check out and losing this hour for the fire alarm was inconvenient and concerning. I would not recommend staying in a place where the management is virtual and slow to respond with inconsistent responses. It did not inspire confidence and in the end I did not feel safe in such a place. I had a seven day stay and asked for some clean towels and that the garbage be emptied and was told i would have to pay 40 euros for an entire housekeeping service for the room.

Small, expensive, although very central. Zero comms, no reception, all managed remotely. Not worth it.

Great lication to historical places. Decent size property , easioy accessible to all tourist attractions

Fatal la comunicación con el anfitrión, no ha instrucciones para encender la calefacción y no hay quien solucione el problema, no tienen recepción ni teléfono de emergencia en la propiedad y un día tuvimos que evacuar el edificio por la alarma de incendio y no teníamos a donde comunicarnos ya que los teléfonos que vienen de contacto nadie contestó!