Extended Stay America Premier Suites Austin Austin Airport

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Clean, easy to park, no hair dryer

The air conditioner in room 131 was not working, it’s to hot in Texas for that not to be noticed.

No breakfast! It Was a lie

A little opener either in a drawer or magneted to the fridge would be helpful. Other than that everything was great.

La propiedad está algo deteriorada y huele un poco feo

Clean room

Everything was good! You get what you paid for! No problems with anything and staff were nice.

Any time I'm in Austin, this is my go-to. The staff is always so helpful

I was planning to give this hotel 3–4 stars because the room was clean, comfortable, and well-maintained. However, my experience upon checking out was very disappointing. While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition. As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity. Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests. This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

Very easy and nice stay here