Hotel Indigo Gatlinburg Downtown By Ihg

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Great hotel lovely staff

Myself and my family had an amazing time at this hotel. The decor was fantastic. We couldn’t stop talking about how detailed it was and the amazing zenology products that were available for the guests to use in the room. All the hotel staff were very helpful, friendly and nice everyday we were there. The food at the restaurant was great and we visited every day. The pool and rest area were amazing with the little pool bar area and the miniature golf area . The view was beautiful.Everything was great!!

Loved our stay! Hotel and rooms so Nice and clean. We will return!!

I really like this place because it has a beautiful view, is clean, and cool.

For the most part the hotel was great. The pool was awesome, bartender was more interested in his cell phone than his willing paying customers. The restaurant menu was not impressive at all. Was looking for more traditional finger foods for a pool/bar scene. Bar tenders were very slow. The workout room was clean. The room was nice …. Other than hot water in the shower did not happen even after calling for assistance. Ice machines did not work. When it’s 100 degrees out people like ice.

Everything was wonderful. We literally had a sound proof room. And the blinds completely darkened the room. The pool was great. The breakfast at the restaurant had amazing food and view of Gatlinburg. Everything was clean and organized. The hotel wasn't full of kids. Plenty of parking. Definitely a prime location close to everything. This was the first time for my wife. We were on our 3rd anniversary of our first date.

Yes excellent

The property has a great location, is well maintained, and has friendly staff. Beds were super comfy and room felt clean and airy. Food on property was okay - good options very good drinks…what I didn’t appreciate was not being able to access the rooftop after 11pm and not having any late night food options. The pool area downstairs was nice but did not have a bartender on staff during the day which was disappointing - Other than that it was a great experience.

This place is great, the location is fantastic and the hotel is very well maintained.the staff were very helpful, the room was clean and

The main reason I booked this hotel was because of the high rates on cleanliness. The hotel was built in 2025. The beds were comfortable. The hotel is rated best for couples but there were lots of families during our stay. There is a microwave in the hallway where the ice machine is located in a room. The room key card gives ONLY guest access to the floors where the guest are staying (2-5) which is a GREAT security system. There is some covered parking available. There are 3 washers and 2 dryers on the first floor for a fee of $3.25 paid with an app, which is convenient. The pool is on the first floor. There is a restaurant on the 6th floor. The restaurant needs much improvement in consistency with the food. The servers are nice. The hotel gives a $40 credit to use at the restaurant and/or bar. We went our first night and waited 40 minutes for our dinner that came out cold. The manager was very apologetic and gave us $40 credit more as compensation for how late it was and the cold dinner. We needed up eating Dominos in our room. We decided to use the credits for breakfast which was a little better experience but they lack in the consistency of the food. It all depended on the cook. So, don’t go expecting anything amazing. I hope they are able to work things out better because the decor is beautiful. The hotel sticks out in Gatlinburg as a gem! Oh! And the coffee in the room is superb! Also, Blue Moose restaurant is a good alternative.