Hotel Zest Near IGI Airport

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Zest Hotel was a horrible experinece as the hotel was actually closed and had not informed me before my arrival, and neither refunded me. They let the deadline for a refund pass, so they can keep the money without providing a room. I attach photos that show it was closed. Upon my arrival at the closed Zest Hotel, some individuals pointed me to a nearby hotel of poorer quality, also by the same owner. Their staff called the owner, who offered a room in this hotel (Hotel S R Palace), but unfairly even tried to ask for extra money. And the rooms in this hotel were of a lower quality than the rooms advertized for Zest Hotel. The owner also did not offer me my money back for the room at closed Zest Hotel. This is a fraudulent practice, a scam, as they leave you no choice but stay at the other hotel (or lose your money completely). I refursed to pay extra money. I now see at other booking sites that guests had similar experiences, meaning it is a recurring practice. Even after my arrival, rooms could still be booked at Zest Hotel for days that I saw it on-site closed. This on Expedia and other sites. This is exploiting travellers, especially those flying to/from Delhi with limited options and tired. I complained to Expedia and the owner still did not reimburse a non-existing room. Expedia apologised and provided a voucher, but it means that this owner received money for a room he did have at Zest Hotel. I recommend to avoid this hotel at all times.

They tried to switch me to adjoining hotel (De Clark) to much inferior smaller room. Then, to a bit larger room which was also inferior to what I had booked. I refused and showed them photos of spacious room I had booked. Eventually, after wasting over 1/2 hr, they gave me the type of room I had booked and in the hotel I had booked in