Residence Inn by Marriott Pearland

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

New Residence Inn (about 9-months old), clean rooms, good breakfast options, and all friendly staff especially Ryan. Outstanding customer satisfaction in taking care of his customers beyond the usual checking in/out. Also, it’s a bonus to have a beautiful fountain pond outside to walk/jog around and walkable distance to an outdoor mall.

Everything was perfect

Accommodating at any time very clean and spacious rooms

Clean room, great staff and good breakfast! Parking is free.

Great stay. Will definitely stay there again. Perfect location

Quiet in a beautiful atmosphere. Helpful courtesy staff

Exceptionally clean hotel with friendly, helpful staff. The breakfast was great, and the view of the lake was beautiful. Parking was easy and hassle-free throughout our stay. We thoroughly enjoyed our visit and look forward to coming back!

For a new hotel, the room we stayed in was spacious; however, it looked sloppy and run down. Didn't really look or feel new. There were pen marks on the furniture and what looked like marker in the bathroom in the shower. The wallpaper in the bathroom was sloppily done and peeling. A man who worked the front desk was incredibly rude and didn't know what he was doing. I called to ask about some suspicious charges on my card and he hung up the phone in my face because he couldn't explain it. Incredibly unprofessional. Unfortunately this is the newest hotel in Pearland.

I spent 8 nights during this stay and 10 nights total over the past two weeks. The breakfast options were excellent, and the room was spacious with all the essentials needed for a comfortable stay. I did experience a few challenges. Housekeeping was scheduled to provide full service on the seventh day, but there were some inconsistencies with the service. Additionally, the bathroom exhaust fan was not working and was never repaired during my stay. The air conditioning unit was also quite loud, especially at night. That said, the staff was always accommodating and willing to refresh the room whenever needed. The true highlight of my stay was Ryan at the front desk. He was exceptionally kind, compassionate, resourceful, and genuinely committed to helping guests. His professionalism and dedication went far above and beyond expectations. Ryan is a tremendous asset to the Marriott team, and I plan to personally recognize him with Marriott corporate. Five stars to Ryan!

This place was new, clean, and a great value. The location is good and it was a better stay than Residence Inn Pasadena. Breakfast was over at 9am. SO, my only suggestion would be for it to be open longer. I'd stay here again.