When we arrived at the room, the door lock showed a green light, indicating that the door was unlocked. My grandson simply pushed the door open, and the entire door came off its hinges. It appeared that only two or three screws were holding it in place. It was obvious that the door had already been damaged, and part of the locking mechanism was already broken.
I have stayed in many hotels around the world, and I have never experienced anything like this. Instead of apologizing for what appears to be a serious maintenance and safety issue, the hotel staff suggested that we might be responsible. When we checked out, they told us they would investigate the incident.
I believe this was a pre-existing problem with the door, not something caused by my grandson. He only pushed the door open after the lock indicated it was unlocked.
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