Europe BLV

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I payed again at property, lift doesn't work and not clean

Where to start! The hotel itself is under construction, scaffold externally and work men outside your window. Work start at 8am! We could hear materials falling and it was extremely loud! The owner’s or staff, seem to the live the front room with their parrots ! The cleanliness throughout the hotel and the rooms were awful ! The room was dirty, the bathroom had an awful drain smell and there seemed to be some brush fibres stuck in the basin plug .. The towels were questionable and no air con ! Beds extremely uncomfortable and the furniture disgusting!! The staff themselves were nice, helpful and very friendly. However the hotel was extremely disappointing. We stayed Tuesday-Thursday July 26.

Under construction and full of mould

I'm travelling frequently and I'm interested to discover new hotels. The hotel itself may be OK and but they are not at all customer friendly. Unfortunately I could not stay there and I will never do. I had trouble to get to Paris which was not my fault but there was a full day of airline strike (only announced 36 hours before departure - no flight at all on my travel date and trains were also fully booked). As soon as I knew this issue I immediately informed both expedia and the hotel. Expedia told me that the hotel refused to postpone my stay or to provide any reimbursement. I called the hotel directly several times and send them messages. After several attempts I finally got in contact with the manager who was not able to propose any solution. I told him that I had managed to get a flight 36 hours later and still would like to stay at the hotel but they told me that I have to pay another full night. I suggested that if the room was different I was ready to pay a supplement or if all rooms are booked to shift to another day. Not accepted, manager not willing to propose anything. Full new reservation required. I had paid and lost over 90 USD / 80 EUR for no service at all. Never again. Manager is not interested in new customers, arrogant behaviour. Sorry it was my mistake to book this hotel.

The toilet is in the shower.

This is an old property. The elevator and stairway are small and narrow (not convenient for large suitcases). The room is not big, and the bathroom is shower and toilet combined. The noise of opening and closing doors of your neighbors is loud! The staff was friendly, but the owners don't speak English. The location is convenient for public transportation, and pretty safe. There are many Asian stores around.

Cozy property

Excellent hotel with lovely staff. Very accommodating, warm and welcoming.

Ce fut une bonne expérience, tout était propre.

Noisy and no internet access