Treehouse by Wynwood House

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

My only complaint is that the apartment don’t have A/C at least to cold the bedroom. The Lima Peru weather is not dry regardless summer or winter. They have a fan. Another observation is if you leave the window open for air circulation the street noice can annoy you, specially during the night to sleep.

Great location and space, great duplex in the middle of Miraflores

Management and cleanliness of this property were significantly below professional standards. Our stay was marred by poor communication and complete lack of basic hospitality. On arrival, the hotel could not find our Expedia reservation, causing unnecessary stress after international travel. Despite submitting our passport information ahead of time, we were forced to resubmit it to an "unfamiliar number" via messaging, which raised privacy and security concerns. The room was not properly cleaned before our arrival. We found crumbs on chairs, used water bottles under the bed, and discarded containers on the windowsills. For any traveler, these hygiene lapses are unacceptable. Despite booking a two-bedroom, three-bathroom unit, the unit was vastly undersupplied. Only one bathroom had a hand towel and a bath mat. We had to step onto bare floors and had no way to dry our hands in the other bathrooms. We inquired about parking through multiple channels; most ignored us, one only with a paid solution. Furthermore, despite staying for over a week, the hotel refused to provide adequate toilet paper. We were given half-rolls and eventually told we had to purchase our OWN, an unheard of policy for a week-long hotel accommodation. The staff's handling of our checkout was frustrating. They refused a late checkout unless we paid for a full extra day, then repeatedly asked about it after we declined. When we finally decided to accept the offer the next day, they stated no accommodation.

Clean and nice place close to everything. I can fully recommend

The check-in was awful. I arrived at 2:00 am and the front desk staff did not have my name registered. He wanted me to contact the condo owner which I did not have because I used Expedia. Front desk stafff contacted the property management after hours services. It took 1 and half hour to finish the check in process