ONON'S SWEET HOUSE

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

A nice place but a little out of the way . good value for Vancouver

Clean and comfortable room. Exceptionally clean restroom. Overall very good experience

Upon arrival we did not receive the accommodation we booked and paid for. We booked 2 beds and only 1 bed was at the property. On top of this we had to beg for the access codes for the property. When we told them this is not what we had booked they sent us to another property in another city, again totally different from what we booked. We did not end up staying at the second location as this was an occupied family house with shared rooms upstairs and we did not feel comfortable at this location and it wasn’t even in the same city we booked in. I have requested a refund numerous times with no avail as of yet. I will be taking this owner to small claims court as we are now out $2000 for accommodation we did not receive. Note: the owners do not speak English and we had to go through an interpreter for any correspondence. We will not be using Expedia to book accommodation in the future as they said they could not help with a refund because the owners are not responding to them. This is not acceptable in any way.

This is a wonderful little place, and it was very clean. The host was wonderful. Parking is a bit tight, but it is manageable. It is also close to the highway and Vancouver.

Unfortunately we were unable to keep our reservation due to a sudden hospital stay. That was our loss. However, we never received any sort of communication even though we sent a message through Expedia to the effect we were not coming. Communication is definitely not the strong suit of this host. I'm reasonably sure the message I sent went unread. Earlier I had also sent them a question that never got a response. Pretty unaware if you ask me.

We love the staff, parking, clean room.

Great services.kind lady.

Lovely room and bathroom for the night before our flight home. Very quiet and well located for food places etc. Was not a city view as booked but other than that really nice.

The owner Stanley was wonderful and so helpful to all our needs. I highly recommend this b&b

Beware of Amy Guest House. My experience was very disappointing due to poor communication and service. I booked and paid for a two-bedroom suite more than a month in advance, but when I arrived, only one bedroom was available. I was then asked to relocate to another property because the suite I had reserved was already occupied by other guests. The room I received was noisy, with significant sound and echo coming from the neighboring unit, which made it difficult to relax and enjoy our stay. I have also been trying to obtain a refund for the extra amount I paid for the two-bedroom suite, but so far I have not had any success. If you are looking for a quiet place to stay and a reliable host who honors reservations as booked, I would recommend considering other accommodations.