Roma Design San Giovanni Colosseo area

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Do not stay here! When we booked this hotel it looked great and no Information that this was an apartment with shared kitchen. We tried to contact the hotels before chekin in hotels.com messages but did not received any feedback. Some days before checkin we finally managed to contact them through whatsapp and we agreed early chekin around 12:00. When arriving at 12:00 at chekin date we did not find the hotel and we did not manage to contact then on whats app. When they finally answer we did pay early chekin fee and was given instruction How to check in. When open the keybox it was no key inside. Then they say cleaning was not done and we had to wait. After some time cleaning was coming and we did check in about 14:30 but hotell staff did not want to refund early cheking fee, only 50 % of it. In middle of the night we was woken up by other people entering the apartment that we though was a hotel.. When taking shower next day they shower was leaking and the shower door was loose. We informed this to the hotell staff and they told us that this is our fault. Anyway what we wrote they still told us this was our fault and they informed that they would not refund 50 % early check in because of this. With all this we did not feel safe in this place and desided to book another hotel so we could have a safe stay in Rome the last days. So please do not stay in this «hotel»

Never experienced this before with Expedia. Host never contacted or sent me any information on check in. I had to contact around 10pm and thankfully they answered after calling multiple times. I was given a code for a lock box and there was no key inside had get buzzed into the building and search for a key in other pad locks. Very disorganized. I was under the impression this was a hotel room not a room in an apartment with other strangers , it gave hostel vibes. Very disappointed. Only thing that was accurate was a 30 minute walk to the Colosseum. AC was not working. Train tracks literally outside the window loud noise in the morning. I tried to cancel but they would not offer anything. Needed 3 keys to get to the room one for the building, one for the apartment and one for the room. Did not feel comfortable at all. Would not recommend unless you are comfortable sharing a place with strangers.

Très très sale Des cheveux partout , un sommier avec des lattes cassées un matelas gonflable à côté ! Un jacuzzi si jaune qu on n a pas osé prendre un bain ! A fuir