Hotiday Room Collection - Tirrenia

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Todo el personal del hotel es muy amable y eficiente. El desayuno es muy recomendable

This is not a 5* hotel !

Front desk helpful 1 st day , 2 nd day man was rude . Property is clean except the showers have mold

Staff from the bar was very rude specially the manager,reception staff have no idea on regards to oriented customers to was around the area Breakfast terrible same thing every day cold food is not something I enjoy

Sadly there were other things that were wrong. I’ve stayed at the hotel before and felt the last time that some of the staff weren’t great. But there was one particular young guy on Reception who was really quite rude. Breakfast was cold with not much selection. I have to say the Staff serving breakfast were really helpful. We didn’t have a kettle on in the room, we had an issue with hot water, there was a children’s party which we weren’t notified of around the swimming pool which is quite noisy. It was a little disappointing, but I have to say that Fabio, the manager handled our complaint well. We just wish that everything has been perfect as this was an anniversary

TThis property was not the greatest experience. I feel that they definitely treated us differently being American and we’re a little bit snobby and rude towards us. We got there at 8 o’clock and of course not expecting an early check-in. I wanted to check and see if they had an opportunity for us to come in early. They did not allow us to check in until 3 PM but they did in fact check in more than 10 people while we sat there and waited. They explained that they did not have a room available in my room type which being in the hotel industry I could completely understand, but they didn’t even offer us an opportunity to have a different room type to check in sooner. By the time we got into the room it was definitely dirty. There was a bug smashed on the wall with blood, the sheets had hair on them. The bathroom counter had hair on it. The sheets were dirty and it smelled so strong of cleaning supplies that I instantly got a headache. Right after getting into the room, we definitely went and checked right back out and asked for a refund which they did not want to offer. I did end up speaking to the general manager who said we would be able to get the refund and he contacted the third-party to ask them to refund me yet. Expedia is supposedly still working on the case. This hotel is not near anything and there’s nothing to do in the area. The one good thing was the restaurant by the beach. The food was phenomenal. Still waiting to hear back about my approved refund.

What I didn't like was there was no restaurant open until 8:00 at night with limited menue, and with reservations highly recomended. Also, Zero Cab service. Desk has to call a cab, and he has +$48.00 on meter when he gets there, and adds another $45.00 for the ride to the Train Station in Pizza for a $93.00 ride of 18 minutes. Never ever stay there again.

The hotel was nice but the stuff was very unpleasant.

How far are the property was goo, not great. There were some things that made the visit challenging like the shower in the room was not functional and cycled between hot and cold. Hotel room service failed to bring things like towels and toilet paper, it got old asking for the basics. It’s a busy hotel with lots of groups and families so activity and noise is everywhere.

Lovely hotel, a stride from the beach. Large clean bedroom.