Granger Hotel Gaslamp Quarter, A Member Of Design Hotels

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Absolutely beautiful quiet rooms are great. Had a lovely stay.

Awesome hotel in Downtown San Diego!

Great location. Beautifully designed. Rooms were spacious, comfortable and beautiful. Excellent service from checkin to check out. We would definitely revisit.

Rooms have a lot of character. Clean amenities. I loved the coffee bars on each level! Such a nice touch

Don’t let the beautiful photos fool you. Granger Hotel is the perfect example of great design with terrible hospitality. Our room smelled unpleasant from check-in, the AC was almost impossible to control, and between constant street noise and hotel activity, getting a good night’s sleep was impossible. After finally falling asleep, we were awakened at 7:00 a.m. by a call asking us to retrieve a car that wasn’t even ours. The breaking point? My daughter was served spoiled milk, and my coffee was made with that same spoiled milk. That’s not a service issue—it’s a food safety issue. Leslie at the front desk showed no empathy, no apology, and no ownership. I was told the manager was Daryus Small, but instead I dealt with Tom Juhnevics. Rather than reviewing the facts or even checking the security cameras after I specifically asked him to, he immediately defended his staff and his only solution was: refund the unused last night if I checked out immediately. Tom’s hospitality experience seems rooted in management, not the guest experience. Had this happened to him and his family, I doubt he would have found his own response acceptable. That’s the difference between running a hotel and delivering true hospitality. Tom later acknowledged in writing that the hotel failed in its response, but by then left downtown location is fine, but expect street noise and a visible homeless presence. That’s downtown—not the hotel’s fault. Beautiful building. Failed hospitality. DONTSTAY

I was stuck next door to a couple having a domestic violence situation. The hotel was aware and let them stay and I found out only after they were aware and didn't care about my safety.

A really nice hotel and very comfortable. My one recommended area of improvement / elevated care would be for the shared amenity closet on my floor (2nd floor) could have been better maintained. One day there were no clean coffee cups, another day no water. Snack dispensers were also broken or dirty (skittles one seemed to have gotten moisture in it so the candies were melted / dispenser jammed). Thanks for a great stay otherwise!! Staff were really helpful and room was clean comfortable and quiet.

Beautiful clean hotel. Traveled with husband and two kids. We stayed in the double beds and room size was fine. Only thing we needed was a little counter space or small table for putting things on.

everything and everyone was excellent. Staff was on 24/7, no one was just punching buttons, from house keeping to front desk, door staff, and the ladies at the bottle shop, everyone was engaged and engaging. The lobby was fun with the broadcast of the world cup. Breakfast staff never missed a beat, food was replenished, clean up was efficient. Front desk staffs a bartender, and she knows her stuff. Lots to recommend. If you're looking for a pool and a tourist trap, keep looking. This hotel is a throwback to a time of civility, elegance and grandeur. Carry on.

Hotel was really nice, the only thing it does have a partícular smell but over all it’s nice.