Brookmere Saratoga, a Tribute Portfolio Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

This place was very nice very clean. Very well maintained staff was very helpful. Very delightful. Parking was excellent in the area of Saratoga Springs was absolutely gorgeous.

Staff was so helpful and friendly and accommodating. I think the resort fee is ridiculous for a place like this.

Great service, clean, first hotel I’ve been in in awhile where the bedding wasn’t flimsy And i wasn’t freezing all night

It’s nice hotel with large rooms

Talk about a disappointment. This hotel has a great upscale look when you pull up to the property, but that’s the highlight. I don’t know if it’s in the middle of a transition to a Marriott Bonvoy property, but it’s one of the most poorly run hotel in this class that I’ve ever stayed at. My husband and I were celebrating a milestone anniversary and Saratoga was one stop on a road trip. A chilled bottle of Veuve Clicquot was waiting in our room upon check-in without a note or a hint who it was from. It was from our daughter and son, nd even though our daughter dictated a note to be enclosed, there was non. Our Tv didn’t work th two nights we were there. We were told there was no technician on hand to even take a look. A front desk woman came to ou room, but didn’t really have the skills to get it up and running. The pool was also a disappointment. I conveniently located it mess small and awkward and didn’t have the sumptuous resort feeling I would have thought at a property that was so impressive upon arrival. It was also clear there was no one attending. At the pool either. The sauna was under repair and there were used towels strewn everywhere. Later that day I couldn’t find my phone and I remembered the last time I had it was at the pool. The fact that it was still lying on the pool deck later that night was further proof no staff bothered to attend to the pool after closing hours. Even the restaurant was poorly run when we tried it for dessert.A big miss overall.

Very good experience.One thing that was lacking which most hotels offer was free coffee and tea area for guests.That suprised me,otherwise everything else was good....

Booked on Expedia. Hotel couldn’t find or honor reservation.

The property is newly renovated and beautiful. The staff at the front desk were super helpful and engaging. The bartender made the best espresso martini I’ve ever had. Great location for attending events at SPAC.

Only stayed ine night, but everything was great.

gerat place High class limited breakfast Hit you with a mandatory $30 dollar a day fee at check in not nice