Hampton Suites Serviced Apartments

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Biggest issue is the two single rooms can't lock their patio doors. While I concede the patio is below ground level and would be hard to reach it still means the appartment is accessible from the outside and leaves people in those rooms nervous. I contacted the host during the stay and got no response about this. The overall cost of the room (given it has 3 bedrooms) is reasonable.

We did not stay. The back of the "apartment" complex looked like a third world ghetto. Overflowing dumpsters, trash on the ground, bad smells. The apartment itself seemed reasonably nice, but we could not abide with the trash outside. Very bad vibes. We attempted to switch to the Crowne hotel which ran these apartments, but they were booked up. Of course, no refund was even contemplated .

This apartment was absolutely nothing like the images. There were many issues. It wreaked of cigarette smoking and the sinks were clogged and couldn't drain. We had to no pen the windows to air it out and create some semblance of air flow as it was literally 92 degrees Fahrenheit in the apartment. When we did this, other locals living in the apartment complex were constantly walking by and looking in and even closed one of the windows to move their bikes. We later returned from a London excursion to find dozens of flies in the apartment, which likely came from the piles of garbage outside our windows. I'm a.wounded.combat veteran with severe respiratory challenges . We left the apartment at 0100 and moved to a.much better place. This apartment was truly horrendous and notnhiwnwe envisioned finishing our holiday to the UK. When I told the front desk we weren't staying the whole of our reservation, the only response I received was "that's fine." My recommendation is to NOT list this on Expedia as a viable option. It is not.

Pros: easy check-in process. Good location, 15mins away from Chessington (the reason for our stay). Lovely pubs and restaurants nearby (particularly the Albany and the ferry). Cheap public parking behind the building. (up to £4 per day which for anywhere in the UK these days seems unheard of). Cons: very hot in the apartment with ineffective fans provided (we luckily brought our own). Note that the host does say that air-conditioning isn't available. Unpleasant odour through the apartment seemingly from the drainage. Black mould around windows and blinds in kitchen area. Uncomfortable sofa bed. Tired looking furniture and flooring. Heavy traffic noise on Portsmouth Road (obviously not property's fault but does negatively affect the experience). Overall: Was manageable for the 3 nights given that the purpose of the stay was for sleeping. Unfortunately would not be staying again.

Internally, very modern and clean. The small rear area to the rear where you park is a rubbish dump. And you do have to check in and out at the Crowne Plaza a quarter of a mile away.

The key holder had to use his shoulder and full force to open the front door for us when letting us in. I overlooked this as we were tired and just wanted to get in. The smell of smoke hit us immediately and with young children and as a non-smoking family it was very unpleasant. The fridge was filthy so I wouldn’t have been able to use the self catering aspect of the stay even though that is why we had booked. On leaving for dinner later the door lock completely broke on us. It was clearly very damaged and was misshapen and part of the door frame looked as though it had been smashed. The phone number to call was unresponsive and the hotel down the road couldn’t offer support as they are only key holders. Had to find a new hotel at 8pm with young children. Since then, Hampton Suites haven’t answered messages or emails and hotels.com also can’t get through to them. Appalling service. Do not stay here.

They offer free parking but you most certainly need to pay for it, the apartment was full of mould thinking that we visited in July.

Apartment smelt damp, no sharp knives to cut and prepare food, 1 mug in cupboard, odd sets of cutlery, oven dirty, car park no spaces had to pay, car park was full of rubbish, old mattresses and skips. Nothing like photos

when booked it was booked for 5 people and only room for 4 as no extra bed only enough pots etc for 4 people cleanliness was poor needs a decent clean overall wouldnt stop again complained at reception about room size to be told he wasnt interested

The apartment done the job for 1 night stay for 5 adults , but definitely couldn’t do a short break here . The TV didn’t work , no signal. Internet was also poor again no signal . One of the chairs the leg was very loose unsafe to sit on , and had been just rested against the small table under the TV Air/Fan cooling towers in the apartment were dirty and smelly when in use . The key didn’t open the outside door I had to ring for assistance, he then told me it was a code to get in , which had never been mentioned at check in. Plus side the beds were comfortable, with nice clean fresh bedding, also clean towels. The apartments are also part residential, look a bit untidy from the outside , there was parking provided at the back of the apartments which accommodates 10 cars free of charge on a first come first serve basis, however the staff at the Crown Plaza where you check in and pick up the keys , did say we could park at the hotel for free if the car park was full . There was complimentary tea, coffee, biscuits, and shower gel which was a nice touch.